RETURN POLICY
Standardized and transparent return after-sales service is the basic guarantee for every user’s safe consumption experience.
This return after-sales policy is formulated based on platform service scenarios and user consumption characteristics, aiming to standardize the whole process of return application, review verification and refund settlement, and create a fair and standardized consumption service environment.
We always take user rights and interests protection as the core, adhere to the principle of fair and consistent after-sales processing, and provide unified return service standards for all compliant orders. All eligible intact and unused products can enjoy normal return and refund services within the valid cycle.
While protecting user consumption rights and interests, we also standardize abnormal return behaviors such as malicious brushing and bulk abnormal returns, maintain the orderly operation of the after-sales system, and ensure the legitimate rights and interests of most users.
In the process of service iteration and scenario upgrade, we will continuously optimize return rules and processing efficiency, release policy adjustment announcements in a timely manner, and ensure that all users can clearly understand and enjoy standardized after-sales services.